Avenue Book Centre is committed to ensuring that your privacy is protected. We assure all our customers that the information which will be collected will strictly be for private and confidential use. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy while you use the website.
We will only use the information that we collect about you lawfully
Why do we collect information from you??
When you register with Avenue Book Centre or place an order, we need to know your name, delivery address, e-mail, mobile number, credit or debit card number and expiry date. This information allows us to fulfill your order and notify you of the status of your order. All orders are fulfilled using a third party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider has undertaken to us that they will protect that information, will not pass it on, not use it for any other purpose than to deliver your ordered goods to you.
Sometimes we may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.
If you subscribe to our mailing lists for latest information you will be updated with latest products, offers, and discounts. All these information will be delivered to your inbox. You will also be updated with latest products. We may also use your information for the purpose of providing you with information about any special offers, author signings and other events or features of our website which we think may be of interest to you and for related marketing purposes.
third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about goods and services of interest to you. If
you would like more information about this practice and to know your choices
about not having this information used by these companies
Distribution of Information
We may share information with governmental
agencies or other companies assisting us in fraud prevention or investigation.
We may do so when: (1) permitted or required by law; or, (2) trying to protect
against or prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place. The information is not
provided to these companies for marketing purposes.
Security of your information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Avenue Book centre’s internal procedures cover the storage, access and disclosure of your information.
Refund & Cancellation policy
We are extremely sorry; we do not return any books once purchased/ordered from us.
Returns are only possible:-
· If the pages are missing in the book.
· If there are printing mistakes.
· If the pages are jumbled in the books.
· If books are damaged (note:- books damaged due to postal dept or physical damage will not be accepted.
Refund is possible only if you have ordered the book, and we are out of stock then you will be eligible to claim for a refund. Or you may also claim for refund if we are not able to deliver to specific location due to address mistake etc.
Privacy Contact Information
contact us using the information below:
reserve the right to make changes to this policy. Any changes to this policy
will be posted & updated copy of this policy will be sent to you by e-mail.